Help Center Specialist 

Organization: Founded in 2010, the Midland Institute for Entrepreneurship partners with communities throughout the United State to establish and maintain quality CEO programs.  Our vision is to be the standard for entrepreneurship education in the United States.  We do that by providing world class customer service, guidance and content to our CEO communities.

Job Title:  Help Center Specialist

Job Title Summary:

The Midland Institute for Entrepreneurship Help Center Specialist is the first point of contact for our CEO programs who need technical support. The position requires strong customer service skills, the ability to troubleshoot and solve technical issues, and communicate solutions effectively and efficiently with a positive attitude. CEO alumni, CEO facilitator or active CEO board members with experience in CEO and CEO+, and a strong technical acumen are preferred.

Duties/Responsibilities:

• CEO+ inquiries - assist facilitators and board members with entering information and accessing resources
• Learn MIE’s systems of communication and technology including but not limited to: CEO+, Slack, Trello, CRM “Creatio”, Zoom, Calendly, Canva
• Assist with management of Social Media Program Accounts including but not limited to:   Facebook, Instagram, LinkedIn 
• Communicate internally (MIE) and external (facilitators, board members, vendors) by listening and delineating customer needs and providing effective solutions
• Technology problem solving
• Report subjective claims to the program’s assigned Developer
• Assist developers with data reporting
• Process various reports for improving resource utilization 
• Perform other job-related duties or special projects as assigned
  

You will excel in this role if you...

• Have a comprehensive knowledge of G Suite products
• Possess strong customer service qualities
• Have the ability to analyze, investigate, and problem solve a variety of technical issues
• Have the ability to maintain composure under pressure while maintaining a positive attitude
• Have the reliability to perform the work consistently (attendance) and punctually (on time)
• Possess a strong ability to multitask 
• Possess the ability to work quickly and accurately 
• Possess excellent communication skills (written and verbal) 
• Have the ability to work with minimal supervision

How to Apply: To apply, email resume and cover letter to autz@midlandinstitute.com by June 15, 2023.

About CEO Creating Entrepreneurial Opportunities

Midland Institute’s “CEO program” is entrepreneurship education that seeks to prepare people, especially youth, to be responsible, innovative individuals. We believe CEO serves as a tool to transform young people into entrepreneurs or entrepreneurial thinkers who contribute to economic development and sustainable communities.

About Midland Institute

The Midland Institute for Entrepreneurship is a non-profit that provides tools, training, technology, materials, content, mentoring, and best practices for all CEO (Creating Entrepreneurial Opportunities) programs nationwide.